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Job Description

Global Impact

Zenysis is a technology company dedicated to building the powerful, collaborative software that governments and international organizations need to confront some of the greatest challenges facing humanity. Countries are using our platform to deliver lifesaving resources to millions in need, track the spread of infectious diseases, and oversee the distribution of vaccines to decrease deaths from preventable diseases and more.

We are engineers, designers, data scientists, diplomats, and public health experts, and we are on the side of those in greatest need around the world. We’re well funded, growing sustainably, and are run by founders with consistent track records of success. As a global company, diversity of identity and experience is both a moral and business imperative.

Product Success Manager

We are looking for a Product Success Manager for our Project Delivery Team in Pakistan. The role is focused on our customers' analytic and technical needs, ensuring that they have everything they need to successfully leverage our product for critical time-sensitive decision making.

At Zenysis, roles aren’t defined by narrowly scoped duties. Our Product Success Managers take full responsibility for our customers' experience: they collaborate closely with high-level decision makers, explore potential analyses, develop and deliver trainings, scope information products, collaborate with project managers and our engineering team, and ensure that all aspects of implementation run smoothly.

In this role, you should be highly analytical with a knack for data analysis, math and statistics. Critical thinking and problem-solving skills are essential for interpreting data so that you can communicate with our Engineering and Data Science teams to tackle user-related challenges.


● Work closely with users on the ground to understand their needs with compassion, define technical requirements and provide product support and trainings;

● Work with engineers and data scientists to lay the ground-work for complex data integrations.

● Work with engineers and the project team to define complex data analyses as they arise.

● Identify strategic initiatives and opportunities for expansion of our deployments.

● Gather user needs and feedback and communicate them proactively to our product team.

● Prepare and deliver capacity building sessions that range for one-on-one in depth tutorials, to multi-day training for entire teams.

● Collaborate with Project Managers and Partnership leads on a vision for future phases of Implementation.

● Prepare project documentation for all stages of project lifecycle with the support of Project Managers.


● You are, or are willing, to be based in Karachi, Pakistan

● Strong math skills (e.g. statistics, algebra) will be preferred

● Have a passion for working in healthcare

● Strong problem-solving skills

● Excellent communication and presentation skills

● BSc/BA in Computer Science, Engineering or relevant field;

● Graduate degree (MSc/MS) in Data Science or other quantitative field is preferred so that you can communicate well with our team of Data Scientists.

More specifically:

● You are, or are willing, to be based in Karachi, Pakistan

● 2+ years experience employing a data centered skill set (preferably in the healthcare space)

● Some experience of training users on data analytics

● You’re not afraid of messy real-world data, and have strived to understand the underlying patterns with R, Excel, SQL, Python or similar tools.

● You’ve worked on projects synthesizing hard analytical insight with holistic understanding of a complex problem space.

● You have a genuine love of technology demonstrated through your academic background, hands-on experience, or adjacent work in design, business, operations, policy, product, or project management.

● You thrive in ambiguity and aren’t afraid of not knowing – you understand how to take one step at a time to work through complex problems.

● You enjoy working with clients and have a customer-centric attitude

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Feb 27, 2020
Posting Date:
Jan 29, 2020
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Zenysis Technologies

Services · 11-50 employees - Karachi