Junior Service Center Engineer

Zeta Technologies Verified

Islamabad , Pakistan

Posted Jan 30, 2020 158 views Report Job

PKR. 30,000 - 40,000/Month

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Job Description

Zeta Technologies Pvt. Ltd is looking for Junior Service Center Engineer for its Support Department.

Customer Support:

  • Respond to Customer’s requests raised via email
  • Logging Tickets on Ticketing System, Updating Ticketing System with the latest on all tickets,
  • following internal SOPs based on Industrial Standards.
  • Handling basic Tickets as per In house Applications/Systems basic understanding
  • Escalating Tickets to relevant teams at 2nd Line
  • Follow up on Opened Tickets Internally as per SLAs till resolution
  • Updating Customers with progress as per SLAs
  • Tickets Reports and Analysis on Daily, Weekly and Monthly basis

NMS Monitoring (Basics):

  • Real time monitoring on NMS, and escalating Alarms as per severities with relevant teams
  • Investigate and compile data on repetitive alarms
  • Escalate any risks in Operations on the basis of repetitive alarms with 2nd Line Support / TechOps Lead
  • Follow up with responsible persons for resolving escalated/pending alarms

Required Key Skills:

  • Microsoft Excel/ Word proficiency, Good English Communication, Professional Email ethics.

Additional preferred skills:

  • ITIL (Incident/Change Management) understanding, Understanding/Skills in Networks/GSM/SS7
  • (particularly SMS) is a plus.
  • Up to 1 year 1st line support / Customer Support experience in IT/Telecom Industry’s Operations.

 

Zeta Technologies has right to cross check all academic qulaifications & experience certificates at any stage

Job Details

Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
Bachelors in Science/BSCS/BSIT
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Mar 01, 2020
Posting Date:
Jan 30, 2020
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Zeta Technologies

Information Technology · 11-50 employees - Islamabad

Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business c ...Read More

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