Junior Service Center Engineer

Zeta Technologies Verified

Islamabad , Pakistan

Posted Sep 28, 2018 501 views

PKR. 30,000 - 35,000/Month

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Job Description

RESPONSIBILITIES

 Part of the team that monitors and controls SaaS on 24/7/365 basis

 Collect data for analysis from system and/or directly from the designated data-sources

 Generate the requested external and internal reports

 Handle and analyse data in multiple languages

 Provide 1st-line Technical Support to clients. This includes Interaction with clients and

stakeholders to respond to enquiries and target first-line issue resolution

 Liaise internally with the commercial and technical departments and solution vendors on

behalf of the clients

 Carry out market research and collection of data

 Perform initial analysis and technical troubleshooting for client reported issues.

2

REQUIREMENTS

 Can work on a 24/7/365 roster with minimal supervision

 Basic knowledge / experience in RDBMS and SQL queries for data retrieval and manipulation

 Previous experience in a customer service centre environment / 1st line technical support will

be considered an asset

 Proficiency in the English language both written and verbal

 Have a good command / proficient in spoken and written in any other language shall be

considered an asset

 Able to perform problem isolation and troubleshooting in complex environments

 Data analysis experience and skills.

 Willing to learn new technologies and easily adapt to change

 Working knowledge of TCP/IP fundamentals shall be considered an asset

 Knowledge of the telecommunication industry and the various signalling protocols will also be

considered an asset

 Be a customer centric team player with a “can do” attitude, and able to handle difficult or

sensitive situations with diplomacy and tact

 Have the ability to multi-task and prioritise

 Knowledge in Linux technologies will be considered as an asset.

 Availability to travel for training purposes to our offices in Malta or Singapore

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
Male
Minimum Education:
Bachelor (14 Years)
Degree Title:
Masters or Degree in Computer Science, Information Technology, Engineering or equivalent
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Oct 28, 2018
Posting Date:
Sep 28, 2018
Show fewer details Read full job description

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Zeta Technologies

Information Technology · 11-50 employees - Islamabad

Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business c ...Read More

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