Junior Service Center Engineer

Zeta Technologies Verified

Islamabad , Pakistan

Posted Sep 28, 2018 503 views

PKR. 30,000 - 35,000/Month

Apply For This Job


Job Description


 Part of the team that monitors and controls SaaS on 24/7/365 basis

 Collect data for analysis from system and/or directly from the designated data-sources

 Generate the requested external and internal reports

 Handle and analyse data in multiple languages

 Provide 1st-line Technical Support to clients. This includes Interaction with clients and

stakeholders to respond to enquiries and target first-line issue resolution

 Liaise internally with the commercial and technical departments and solution vendors on

behalf of the clients

 Carry out market research and collection of data

 Perform initial analysis and technical troubleshooting for client reported issues.



 Can work on a 24/7/365 roster with minimal supervision

 Basic knowledge / experience in RDBMS and SQL queries for data retrieval and manipulation

 Previous experience in a customer service centre environment / 1st line technical support will

be considered an asset

 Proficiency in the English language both written and verbal

 Have a good command / proficient in spoken and written in any other language shall be

considered an asset

 Able to perform problem isolation and troubleshooting in complex environments

 Data analysis experience and skills.

 Willing to learn new technologies and easily adapt to change

 Working knowledge of TCP/IP fundamentals shall be considered an asset

 Knowledge of the telecommunication industry and the various signalling protocols will also be

considered an asset

 Be a customer centric team player with a “can do” attitude, and able to handle difficult or

sensitive situations with diplomacy and tact

 Have the ability to multi-task and prioritise

 Knowledge in Linux technologies will be considered as an asset.

 Availability to travel for training purposes to our offices in Malta or Singapore

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Minimum Education:
Degree Title:
Masters or Degree in Computer Science, Information Technology, Engineering or equivalent
Career Level:
Experienced Professional
1 Year - 2 Years
Apply Before:
Oct 28, 2018
Posting Date:
Sep 28, 2018
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Zeta Technologies

Information Technology · 11-50 employees - Islamabad

Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business c ...Read More

Similar Job Titles

Manager HR Service Center

Alahad Group Pakistan, Jubail Industrial City, Saudi Arabia
Posted Mar 10, 2019

Call Center Executive

Avedasoft, Karachi, Pakistan
Posted Apr 23, 2019

Call Center Agent

Innovative Solution, Islamabad, Pakistan
Posted Apr 17, 2019

Call Center Agent

Innovative Solution, Islamabad, Pakistan
Posted Apr 15, 2019
View All