Customer Support:

Respond to Customer’s requests raised via email

Logging Tickets on Ticketing System, Updating Ticketing System with the latest on all tickets, following internal SOPs based on Industrial Standards.

Handling basic Tickets as per In house Applications/Systems basic understanding

Escalating Tickets to relevant teams at 2nd Line

Follow up on Opened Tickets Internally as per SLAs till resolution

Updating Customers with progress as per SLAs

Tickets Reports and Analysis on Daily, Weekly and Monthly basis

NMS Monitoring (Basics):

                Real time monitoring on NMS, and escalating Alarms as per severities with relevant teams

                Investigate and compile data on repetitive alarms

Escalate any risks in Operations on the basis of repetitive alarms with 2nd Line Support / TechOps Lead

Follow up with responsible persons for resolving escalated/pending alarms

Required Key Skills:

Microsoft Excel/Word proficiency, Good English Communication, Professional Email ethics.

Additional preferred skills:

ITIL (Incident/Change Management) understanding, Understanding/Skills in Networks/GSM/SS7 (particularly SMS) is a plus.

Up to 1 year 1st line support / Customer Support experience in IT/Telecom Industry’s Operations.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
Male
Education:
Bachelors (BCS/BS) only
Degree Title:
BSCS, Bs IT, Bs Electrical Engineering(Telecommunication), BS Sciences, BS
Career Level:
Entry Level
Experience:
1 Year - 1 Year
Apply Before:
Aug 22, 2019
Posting Date:
Jul 22, 2019

Zeta Technologies

Information Technology · 11-50 employees - Islamabad

Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business class and cutting edge IT and Telecom services due to vast experience in successfully handling large scale projects. Zeta has set a vision to become a premier solutions provider company offering world leadership in digital solutions for the networked society - a society transformed by personalized solutions, speaking the identical digital language where everyone is able to communicate anytime, anywhere. In our chosen market, we are focusing on becoming the leaders in client satisfaction, innovation, professionalism and superior quality Voice & Data solutions.

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Similar Job Titles

Customer Service Representative

PrimeTime Call Center, Lahore, Pakistan
Posted Mar 13, 2024

Call Center Manager / Supervisor

Binary Nest Solutions, Karachi, Pakistan
Posted Mar 26, 2024

Customer Service Representative

MARS BPO Silk Center, Rawalpindi, Pakistan
Posted Mar 01, 2024

Call Center Agent

Atrium Solutions, Lahore, Pakistan
Posted Mar 15, 2024
View All
I found a job on Rozee!