Junior Service Center Engineer

Zeta Technologies Verified

Islamabad , Pakistan

Posted Jul 22, 2019 232 views

PKR. 30,000 - 35,000/Month

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Job Description

Customer Support:

Respond to Customer’s requests raised via email

Logging Tickets on Ticketing System, Updating Ticketing System with the latest on all tickets, following internal SOPs based on Industrial Standards.

Handling basic Tickets as per In house Applications/Systems basic understanding

Escalating Tickets to relevant teams at 2nd Line

Follow up on Opened Tickets Internally as per SLAs till resolution

Updating Customers with progress as per SLAs

Tickets Reports and Analysis on Daily, Weekly and Monthly basis

NMS Monitoring (Basics):

                Real time monitoring on NMS, and escalating Alarms as per severities with relevant teams

                Investigate and compile data on repetitive alarms

Escalate any risks in Operations on the basis of repetitive alarms with 2nd Line Support / TechOps Lead

Follow up with responsible persons for resolving escalated/pending alarms

Required Key Skills:

Microsoft Excel/Word proficiency, Good English Communication, Professional Email ethics.

Additional preferred skills:

ITIL (Incident/Change Management) understanding, Understanding/Skills in Networks/GSM/SS7 (particularly SMS) is a plus.

Up to 1 year 1st line support / Customer Support experience in IT/Telecom Industry’s Operations.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Bachelors (BCS/BS) only
Degree Title:
BSCS, Bs IT, Bs Electrical Engineering(Telecommunication), BS Sciences, BS
Career Level:
Entry Level
1 Year - 1 Year
Apply Before:
Aug 21, 2019
Posting Date:
Jul 22, 2019
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Zeta Technologies

Information Technology · 11-50 employees - Islamabad

Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business c ...Read More

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