Posted Oct 16, 2019 20 views
Zeta Technologies is looking for Management Trainee Officer in its customer support department, individual who demonstrates a high competency in communicating complex technical issues to both technical and non-technical audiences via live chat, email and phone.
Requirement/Eligibility Criteria· You must have completed your BS (16 Years) program in BSCS & BSIT· You are a fresh graduate· You are a quick learner· You have functional knowledge of networks.· You have can do attitude· You have a huge desire to help others succeed.· Ability to de-escalate tense/tough customer situations in a live environment.· Excellent reading comprehension, listening, and writing skills.· Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.· Advanced time management skills, ability to work well under pressure· Can work in rotating shiftsDuties and Responsibilities:You are responsibilities includeCustomer Support, Fault Reporting, Fault Management, Fault Escalation, Fault Resolution, OAMP via e-mail/support desk/phone/skype/ WhatsApp. System maintenance and Management, Interconnection, Provisioning, Routing, CDR reconciliation, CDR downloading, Edge network Configuration, ASA Configuration and Linux Command Line.Key Performance Indicators:· Trouble shooting· Provisioning· Familiar with System· Analytical Skills· Monitoring· Multitasking· Testing· Daily Traffic ReportsJob Details
Zeta Technologies
Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business class and cutting edge IT and Telecom services due to vast experience in successfully handling large scale projects. Zeta has set a vision to become a premier solutions provider company offering world leadership in digital solutions for the networked society - a society transformed by personalized solutions, speaking the identical digital language where everyone is able to communicate anytime, anywhere. In our chosen market, we are focusing on becoming the leaders in client satisfaction, innovation, professionalism and superior quality Voice & Data solutions.
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