Effectively resolving customer complaints, monitoring and troubleshooting network traffic (inbound/outbound), testing and managing routes, provisioning, and inbound/outbound escalation.

1.      Will work in a 7x24 NOC environment performing a wide variety of tasks to include:

2.      Manage and maintain the firm's Monitoring Systems.

3.      Data base management (SQL Server 2008)

4.      Fault handling and escalation (identifying and responding to faults on the networks, liaising with 3rdparty suppliers, handling escalation through to resolution.)

5.      Technical Support for daily operations (Routing & Switching issues, as well as complicated issues).

6.      Hardware management (open a case with network equipment vendors to resolve the hardware/software issues).

Participate in a 24x7 on call rotation.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
Male
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Dec 31, 2016
Posting Date:
Nov 30, 2016

Zeta Technologies

Information Technology · 11-50 employees - Islamabad, Rawalpindi

Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business class and cutting edge IT and Telecom services due to vast experience in successfully handling large scale projects. Zeta has set a vision to become a premier solutions provider company offering world leadership in digital solutions for the networked society - a society transformed by personalized solutions, speaking the identical digital language where everyone is able to communicate anytime, anywhere. In our chosen market, we are focusing on becoming the leaders in client satisfaction, innovation, professionalism and superior quality Voice & Data solutions.

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