Posted Jun 08, 2021
Duties and Responsibilities:
- Monitoring monthly, daily, hourly, per minute incoming and outgoing traffic
- Troubleshooting all kinds of irregularities on the system, managing tickets from inside and outside stakeholders
- Performing hourly & daily routes testing as required by the business development team.
- Monitoring system health of hardware
- Analyzing traffic trends on a minute, hour, day, and monthly basis and quickly sharing analysis with the business development team
- Swift communication of ongoing tasks with internal and external stakeholders on Skype & outlook.
- To Provide step by step recommendations for solving different types of technical issues in troubleshooting various trouble tickets from our customers
- To provide technical assistance to immediate supervisor in whatever task he assigned
- Timely coordination with our clients and vendors to solve their queries
- Analyze Wireshark traces to troubleshoot an issue and find out the root cause
- Downloading and managing EDRs as required by internal or external stakeholders
- IPsec VPN Creation, Management/Troubleshooting
- Statistical Report making
- Carrier onboarding, Technical Interconnection (SSL, VPN, and API), SMPP channels (Creation, Management and Troubleshooting) under specified duration
- Routing and Provisioning
- Knowledge Deliberation and sharing within the team.
Key Performance Indicators:
- Customer Support
- Troubleshooting
- Provisioning
- Familiar with System
- Analytical Skills
- Excel Knowledge
Skills
Job Details
Zeta Technologies
Zeta Technologies is a young yet energetic company backed by pool of seasoned professionals having over a decade of experience in providing IT and Telecom services which is reliable, professional and sensitive to its customers’ needs. Zeta Technologies has achieved excellence in providing business class and cutting edge IT and Telecom services due to vast experience in successfully handling large scale projects. Zeta has set a vision to become a premier solutions provider company offering world leadership in digital solutions for the networked society - a society transformed by personalized solutions, speaking the identical digital language where everyone is able to communicate anytime, anywhere. In our chosen market, we are focusing on becoming the leaders in client satisfaction, innovation, professionalism and superior quality Voice & Data solutions.
What is your Competitive Advantage?
Similar Job Titles
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Ali Aziz
CEO
Shopistan
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Zohaib Ali
Marketing Manager
Digital Online Devices
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Muzammil Baig
Digital Marketing Manager
IT Services Group
