Customer Services / Sales Support Executive

Zinam Technologies (Private) Limited Verified

Karachi , Pakistan

Posted Dec 28, 2020 154 views

PKR. 20,000 - 50,000/Month

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Job Description

  • ZINAM Technologies (Private) Limited is a young technology company based in Karachi, working as a versatile support center for our parent company based in Canada.
  • Our parent company is a licensed Telecommunications company offering High-Speed Internet & Phone Services at affordable prices without compromising the quality of service.
  • Our Customer Service / Sales position will be the frontline contact for all technical inquiries and sales requests.
  • This position will be providing first-level technical support in areas of Fibre Internet, Cable internet, and VOIP Phones.
  • Also, this position may require various duties and responsibilities related to information technology, network performance, monitoring, system analysis, fact-finding, and developing new processes and procedures.
  • Candidates in this position may also be asked to perform and fulfill other duties where applicable and required.

RESPONSIBILITIES

  • Provide sales & technical support/troubleshooting for internet, VoIP, and related inquiries 
  • Test and troubleshoot various technology devices and components like Routers, Modems & Switches
  • Configure & test different VOIP products and their features and functions
  • Utilize best IT practices and support policies when dealing with customers and businesses
  • Researching / developing/implementing new processes and procedures
  • Using data to help troubleshoot/solve problem

ESSENTIAL QUALIFICATIONS AND SKILLS

  • Fluency in English with excellent communication skills, both written and verbal
  • Excellent customer service and problem-solving skills
  • Strong fluency in Microsoft Office suite
  • Technical knowledge (telecommunications, IP network, modems, etc.) is an asset.
  • Attention to detail and the ability to track and meet job-related assignments 
  • Must have an ability to troubleshoot SIP Traffic, Monitoring & troubleshoot SIP Logs
  • Managing class 5 Switch is one of the core responsibilities.
  • High school diploma required, College/University diploma or degree strongly preferred. 
  • We will be getting in touch with all relevant candidates as needed and look forward to hearing from you. 
  • ZINAM thrives on the foundation that workplace diversity brings forth innovation and opportunities. We are an equal opportunity employer for all individuals regardless of age, gender, race, ethnicity, disability, sexual orientation, or any other grounds.

Job Details

Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Jan 24, 2021
Posting Date:
Dec 28, 2020
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Zinam Technologies (Private) Limited

Information Technology · 51-100 employees - Karachi

At Zinam Technologies (Private) Limited, We design, build, upgrade and maintain various technology solutions for clients in North America. Since 2006, we provide high-quality and cost-effective custom software development and support services for enterprises, from start-ups to Fortune 500 companies. ...Read More

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