Posted Oct 27, 2022 204 views
JOB DESCRIPTION
Our Technical / Sales position will be the frontline contact for all technical inquiries and sales requests.
This position will be providing first level technical support in areas of Fibre internet service, cable internet service, and VOIP support Phone support.
In addition, this position may require various duties and responsibilities related to information technology, network performance, monitoring, system analysis, fact-finding, and developing new processes and procedures.
Candidates in this position may also be asked to perform and fulfill other duties where applicable and required.
JOB RESPONSIBILITIES
- Provide sales & technical support/troubleshooting for internet, VoIP, and related inquiries
- Test and troubleshoot various technology devices and components like Routers, Modems & Switches
- Configure & test various VOIP products and their features and functions
- Utilize best IT practices and support policies when dealing with customers and businesses
- Researching / developing / implementing new processes and procedures
- Using data to help troubleshoot/solve problems
ESSENTIAL QUALIFICATIONS AND SKILLS
- Fluency in English with great communication skills, both written and verbal
- Great customer service and problem solving skills
- Strong fluency in Microsoft Office suite
- Technical knowledge (telecommunications, IP network, modems, etc.) is an asset.
- Attention to detail and ability to track and meet job related assignments
- Must have an ability to troubleshoot SIP Traffic, Monitoring SIP Logs & Managing class 5 Switch us one of the core responsibilities.
- High school diploma required, College/University diploma or degree strongly preferred.
You will be working form our office on Main Shahra-e-Faisal
Job Details
Work Environment
Supervisor’s gender:
Percentage of female coworkers:
Zinam Technologies (Private) Limited
At Zinam Technologies (Private) Limited, We design, build, upgrade and maintain various technology solutions for clients in North America. Since 2006, we provide high-quality and cost-effective custom software development and support services for enterprises, from start-ups to Fortune 500 companies. We are offering full-stack digital solutions for business and staff augmentation through outsourcing services in Pakistan, one of the most emerging country in the world for technology outsourcing. Our comprehensive knowledge of software and application development, combined with our offshore/ onshore resources, enables us to deliver high-quality development packages designed to optimize your costs and maximize your profits./p
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