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Customer Care Representative

Zodiac Network Verified

Lahore, Pakistan

Posted Oct 28, 2016

PKR. 15,000 - 20,000/Month

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Job Description

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.

Job Details

Industry:
BPO
Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gulberg 2, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Intern/Student
Experience:
Fresh - 1 Year
Apply Before:
Nov 26, 2016
Posting Date:
Oct 28, 2016
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Zodiac Network

BPO · 11-50 employees - Lahore

Zodiac Network

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