• Maintain strong client relationships with professional approach and client services.
  • Respond to clients through calls, emails, chat and follow-up as necessary
  • Proactively identifying the needs of the customer and satisfying the customer with their needs in a timely and cost effective manner.
  • Develop case-level service strategy; use a creative, thoughtful approach to customize service delivery for client needs and attributes.
  • Plan and sell transportations, accommodations, insurance and other travel services
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Owns end-to-end service delivery and manages recovery. 
  • Responsible for engaging accounts department on escalated service including but not limited to billing, banking, eligibility and claim payment etc.
  • Maintain Customer data regularly in an orderly manner, in the system provided by the company,
  • Taking reviews from the customers for the services  provided by the sales agent  pertaining  DWT’s services
  • Build and sustain client relationships to enhance DWT’s reputation in the travel industry.
  • Attend team meetings related to the implementation of new and renewing services as needed.
  • Deal with occurring travel problems, complaints or refunds
  • Meet profit and sales targets
  • Make Follow up calls from DSR on daily basis to generate sales
  • Report to team leader on weekly basis with the performance and issues affecting sales

To perform any additional work and task assigned by the Team Leader.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
P.E.C.H.S, Karachi, Pakistan
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
May 24, 2019
Posting Date:
Apr 23, 2019

Zonalgo Pvt Ltd

Information Technology · 51-100 employees - Karachi

Zonalgo Pvt. Limited is a decade known UK based travel solutions provider and a digital agency, having presence in United Kingdom and Pakistan. It has been involved in several projects with many international and local clients. From BPO to IT Solutions, Customer Support, Marketing, Design & Branding of the company; everything is being offered by Zonalgo Pvt. Ltd.

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