Job Description

Your responsibilities will include, but are not limited to:

• Process and track project orders (resources, equipment, etc.)
• Manage scheduling of Field Technicians to meet customer SLA requirements
• Provide onboarding, training, and support for Field Technicians
• Perform quality assurance checks and team assessments to ensure:
• Performance of the complete scope of services as outlined in the SOW
• Be available for all escalations and questions as a dedicated technical support resource
• Route and manage subcontractor work orders
• Work within proprietary systems to track, manage, and communicate work status
• Collect and validate appropriate deliverables upon completion for delivery to project manager
• Oversee a team of Coordinators to manage performance and efficiency
• Train incoming team members on all systems and platforms
• Build internal training manuals specific to customer needs

EXPERIENCE:

Mandatory:

• 5+ years’ experience with PC systems, related peripherals, common software programs, and Operating Systems
• Strong interpersonal and customer service skills
• Proven ability to manage a small team
• Ability to communicate internally and externally on all levels and through all mediums.
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work and adapt to change in a fast paced environment
• Excellent written and verbal communication skills

Desired:

• Experience with Service Desk tool suites
• Concepts of networking fundamentals
• Experience with Service Now
• Resource supervisory experience

Company Info:

As a rapidly growing global provider of IT solutions, we’ve expanded from Seattle to Sydney and beyond – with reach in over 80 countries around the world. Today’s top brands count on Zones and our world-class partners – Microsoft, Apple, Cisco, Dell, Lenovo, and more – to transform their enterprises. To support this transformation, Zones offers products and services across four Solution Environments: Workplace Modernization, Network Optimization, Data Center Transformation, and Security Fortification.

Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.

Our employees enjoy a variety of comprehensive benefits, including health Insurance coverage for parents, spouse & children, life insurance, Provident Fund and EOBI. We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, color, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture.

If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Required Skills