Job Description

Process client returns into Company stock and suppliers using in house processing software.

• Apply for supplier RMA (Return Merchandise Authorization) numbers.
• Ensure where appropriate products are shipped to the supplier
• Ensure Zero outstanding open RMAs in the database aged over 60 days
• Develop and maintain good relationships with customers/manufacturers by most appropriate communication method (i.e., fax, email, telephone) to aid smooth operation of returns.
• Transferring stock from bin to bin or warehouse-to-warehouse using in house processing software.
• Familiarize and obtain a thorough understanding of in-house processing software. (AX and MS Outlook)
• Ensure goods are identified correctly prior to shipping.
• Liaise with internal departments.
• Arrange and co-ordinate deliveries with different couriers.
• Provide support and assistance as required to meet the companies’ objectives, (i.e., picking, packing, invoicing, cycle counting, stock and stock takes).
• Attainment of continuous improvements in quality and cycle time.

Competencies:

• BBA/MBA Supply Chain
• Entry Level - Fresh (Experience in procurement will be a plus)
• Good communication skills
• Background of working with US vendors, distribution, or the retail computer hardware/software industry, is preferred.
• Expertise in vendor negotiation and administration, and proficiency with basic MS Office applications is also required.
• Strong communication skills, both written and oral are required, as well as effective time management.

Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.

Our employees enjoy a variety of comprehensive benefits, including health Insurance coverage for parents, spouse & children, life insurance, Provident Fund and EOBI. We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, color, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture.

If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Required Skills