Job Description

Process client returns into Company stock and suppliers using in house processing software.

• Apply for supplier RMA (Return Merchandise Authorization) numbers.


• Ensure where appropriate products are shipped to the supplier


• Ensure  Zero outstanding open RMA’s in the database aged over 60 days


• Develop and maintain good relationships with customers/manufacturers by most appropriate communication method (i.e. fax, email, telephone) to aid smooth operation of returns.


• Transferring stock from bin to bin or warehouse-to-warehouse using in house processing software.


• Familiarize and obtain a thorough understanding of in house processing software. (AX and MS Outlook)


• Ensure goods are identified correctly prior to shipping.


• Liaise with internal departments.


• Arrange and co-ordinate deliveries with different couriers.


• Provide support and assistance as required to meet the companies objectives, (i.e. picking, packing, invoicing, cycle counting, stock and stock takes).


• Attainment of continuous improvements in quality and cycle time.

Competencies:

• 
  MBA Supply Chain
• Entry Level - Fresh (Experience in procurement will be a plus)
• Good communication skills
• 
  Background of working with US vendors, distribution, or the retail computer hardware/software industry, is preferred.
• Expertise in vendor negotiation and administration, and proficiency with basic MS Office applications is also required.
• Strong communication skills, both written and oral are required, as well as effective time management.

Required Skills