Job Description

The warranty specialist role would be focusing solely on registering the Service agreements presented by OEM (Original Equipment Manufacturer) to partners and registration changes requested by clients and partners.

Job Duties:

• Facilitate Managers, Account executives, and all salespeople engaged in Warranty/support registrations.
• Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to customers.
• Ensure all contractual obligations and comply with standards or approved business practices.
• Proactively manage customer information, including additions, moves, and changes up-to-date within the registration and asset database.
• Retrieve registration confirmations from vendors and building relationships with vendors.
• Resolving inconsistency of registration data from vendors/manufacturers side like erroneous serial numbers, part numbers, purchase dates and customer contact etc.
• Gathering missing information from Sales Rep and internal departments like a part number that is to be registered, end-user contact info, serial numbers, reference Order for H/W or warranty etc.
• Suggesting Sales Reps to generate RMA (Return Material) for incompatible warranty part numbers being order by providing them with the compatible warranty part number(s) for the H/W.
• Facilitating Sales with warranty quotes, support contracts and compatible warranty options.
• Manage and process warranty Purchase orders in ERP system.
• Compiling warranty information reports, as required.
• Reporting related to Warranty Quality Assurance process.
• Handling tasks of Warranty review Queue

Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team.

Our employees enjoy a variety of comprehensive benefits, including health Insurance coverage for parents, spouse & children, life insurance, Provident Fund and EOBI. We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, color, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture.

If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Note: It is totally night shift position (8PM – 5AM PK Time).

Required Skills