Job Description

As a Supply Chain Operations Specialist, you are responsible for supporting the process, execution and creation and sourcing of products that we sell into our customer base.

POSITION OVERVIEW:

• Monitoring and managing the mailbox relating to Sourcing and creation of product information
• Meet or exceed the various customer Service Level Agreements (SLAs) in place for processing sourcing and SKU creation to properly support sales growth and customer satisfaction.
• Understanding the tender of products and our actual route to market.
• Act as support for the procurement function in the streamlining of item creation, product sourcing and initial supplier engagement pre onboarding.
• Presales Advice - Advise on pre-quotation to cover ability to transact and ultimately procure and sell.
• Creating and ensuring that all product information is correct and of an adequate standard.
• Ensuring that other departments requirements are met with clarity especially on barcoding and commodity codes for products later exported.
• Direct activities, schedules, risks understand dependencies, and manages timelines
• Manage cohesive work streams, ensuring coordinated approach when working with cross-functional resources for input, data gathering, analysis, etc.
• Coordinated engagement of partner resources and subject matter experts across multiple areas.
• Proactive identification, documentation and resolution management of project risks and issues with complex sourcing.
• Ability to define, track and report on specific measurable outcomes for case resolution.
• Ability to work independently with ambiguous direction, requirements or specifications and to create strategy, plans and direction from ambiguity
• Build models to estimate project costs, assess resource needs, and forecast expenses over time Communication
• Formulate recommendations and summarize findings; effectively summarize key information (e.g. cost savings, efficiency improvements, accountability metrics, etc.)
• Ensure that 100% of all tasks are resolved within appropriate time constraints through proper task management
• Provide weekly status report showing total tasks completed, time taken and incorrect requests.
• Project Status complex quotes and larger deal registrations.
• Risks and working with procurement and Inventory team to ensure a co-ordinated approach to sourcing high value goods.
• Issue Mitigation – escalations of possible non-compliant requests and quotations that are unclear.

WE’RE SEEKING CANDIDATES WITH THE FOLLOWING EXPERIENCE & SKILLS:

EDUCATION/CERTIFICATION:

• Graduate – Any Specialization preferred

REQUIRED EXPERIENCE:

• Product information management

• 1-2 years’ experience working in an Offshore/Outsourced model in a combined sales/operation/supply chain function; reseller hardware/software industry preferred.

• General understanding of information technology products and terminology preferred.

• Vendor engagement

• Sourcing using a Just In Time model

• Excellent Coordination, Excellent Communication Skills, Business Excellence

• Record keeping of tasks and sourcing of complex products.

• Key vendor understanding, Apple, HP, Dell, Lenovo & Cisco

Required Skills