Apply For This Job


Job Description

The Internal Account Manager works closely with the External Sales Director to help grow margin for pre-defined territory locations/customers. They are responsible for facilitating the execution of all customer service relates functions associated with customer support including quoting, ordering, and customer service and reporting. The Internal Account Manager is to execute specific sales initiatives designed to grow gross margin in the accounts they service.

Responsibilities Include:

Account Management:

  • Support External account directors by managing day to day customer requests and proactively service customer IT product needs within agreed SLA’s.
  • Chase orders and lead times from our internal or external support functions.
  • Answer customer inquiries.
  • Act as a trusted business advisor to the customer and utilise the knowledge of products, technology and services to help customers grow and thrive.
  • To meet with and develop strong business relations with relevant customers.


  • Drive Incremental gross margin within accounts through suggestive and inquiry selling.

Order Management:

  • Process quotes and orders.
  • Coordinate and Raise bids.
  • Deal registration.
  • Process returns.
  • Ensure all customer reporting is accurate and complete in a timely fashion.
  • Resolve finance queries within an agreed SLA.

Vendor relationship management:

  • Building and maintaining position relation with our partners.
  • To research the IT distribution supply chain.
  • To meet with and develop strong business relationships with relevant iT vendors (HP, Cisco, Dell, Lenovo, Netapp).

Accreditation standards:

  • Attend all relevant trainings to stay on top of the relevant technologies and meet standards for tier 1 vendor accreditations.

Meet KPI’s:

  • Less than 5% order input error.
  • Customer satisfaction survey (minimum 4/5).
  • Invoice queries (0 queries past 30 days).
  • Opportunity maintenance (0 opportunities out of month).

Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
2 Years - 3 Years (Client Account Management, Order Management, Sales)
Apply Before:
Oct 29, 2018
Posting Date:
Oct 02, 2018
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Zones PK (Private) Limited

BPO · 301-600 employees - Islamabad

Zones is a leading global provider of comprehensive IT solutions in the U.S. For over 30 years, we've taken pride in becoming the part of largest and fastest growing technology solution providers in the U.S. Zones PK (Private) Limited (a subsidiary of Zones Inc. in Pakistan) We collaborate wi ...Read More

Similar Job Titles

Client Relationship Executive

HG Markets, Lahore, Pakistan
Posted Apr 18, 2019

Client Relationship Executive

HG Markets, Lahore, Pakistan
Posted Apr 07, 2019

Client Relationship Executive

HG Markets, Lahore, Pakistan
Posted Mar 21, 2019

Client Relationship Executive

HG Markets, Multiple Cities, Pakistan
Posted Mar 26, 2019
View All