Job Description

Job Description:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Monitor all servers and systems including legacy systems
• Ensures AX, SQL, Oracle, EDI, HP, Linux batch processes complete successfully 
• Conducts 1st, 2nd and 3rd level problem diagnosis using documented procedures and available tools. Operator initiates escalation as appropriate to the next level of support personnel or vendors and follows through until the issue is resolved.
• Ensures Invoices, reports are printed or electronically delivered.
• Maintains EDI system checklists, corrects and resubmits EDI invoices
• Develops and maintains documentation of operational procedures
• Provides operational assistance to programmers, BSA’s or other IT staff
• Create & maintain all process documentation and recovery procedures
• Monitor all servers and systems including legacy systems
• Ensure new hire accounts are processed according to SLA
• Works additional shifts, weekends and holidays as needed due to work volume and staffing availability
• Ensure deactivation of termed employee accounts are processed with in SLA and company assets are recovered 

Education

BA/BS in IT, IS or a related field, or equivalent experience

Required Experience

• Good written and verbal communications, along with strong organizational skills are required
• Need to be able to multi-task and work well with minimum supervision in a sometimes high pressure work environment 
• Technology Focus & Requirements
• Must have general knowledge of PC’s, and servers and Microsoft Office
• Exposure to Dynamics AX, Linux, EDI, FTP, SQL, and Active Directory
• Exposure to Exchange, Cisco Phones, Oracle is a plus.
• Knowledge of desktop & server hardware and software applications is preferred
• Exposure or experience with system monitoring, job scheduling or computer operations is preferred