The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.
Key Responsibilities
Maintain performance standards of telephone, email and ZAC cases support set by Customer Service Supervisor
Research each customer problem to insure customer satisfaction
Call back customers who left messages during scheduled callback times
Track each customer call with entries into ZAC
Document and track calls and follow up with notes
Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation
Assist with other projects as necessary
We are seeking candidates with the following:
Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced & dynamic environment