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Job Description

The Customer Service Representative will be responsible for answering incoming customer telephone calls, emails and ZAC cases regarding post-sales issues, either with a solution, verification of defective product and/or referral to the manufacturer.

Key Responsibilities

  • Maintain performance standards of telephone, email and ZAC cases support set by Customer Service Supervisor
  • Research each customer problem to insure customer satisfaction
  • Call back customers who left messages during scheduled callback times
  • Track each customer call with entries into ZAC
  • Document and track calls and follow up with notes
  • Increase technical knowledge, troubleshooting and customer service skills through self-paced training and workshop participation
  • Assist with other projects as necessary

We are seeking candidates with the following:

  • Excellent customer service skills, positive attitude and accessories, logical troubleshooting skills, comfortable in a fast paced & dynamic environment
  • Previous experience w/telephone customer service
  • Excellent customer service skills
  • Excellent typing and writing skills
  • Logical troubleshooting and organizational skills

Job Details

Industry:
BPO
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bechelors
Career Level:
Experienced Professional
Experience:
1 Year - 3 Years
Apply Before:
Aug 03, 2019
Posting Date:
Jul 04, 2019
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Zones PK (Private) Limited

BPO · 301-600 employees - Islamabad

Zones is a leading global provider of comprehensive IT solutions in the U.S. For over 30 years, we've taken pride in becoming the part of largest and fastest growing technology solution providers in the U.S. Zones PK (Private) Limited (a subsidiary of Zones Inc. in Pakistan) We collaborate wi ...Read More

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