KEY INITIATIVES AND RESULTS EXPECTED:
The Licensing Lifecycle Manager will be responsible for developing and leading a team of Licensing Advisors and Renewal Specialists in the identification, targeting, consulting, and referring opportunities of new software licensing entitlement solutions with existing customers as well as new named customers for Zones. The Licensing Lifecycle Manager will be responsible for directing activities that are necessary to strengthen customer relationships, support growth initiatives and enter expand on strategic objectives, by leading a team of resources chartered with landing and expanding cloud and software product and services solutions to identified clients. As a people manager, foster an empowered and highly effective team, focused on aligning efforts with business results.
STRATEGIES AND ESSENTIAL FUNCTIONS:
Provide leadership and day to day direction of Licensing Advisors and Renewal Specialists who are client facing. Responsibilities include pipeline and performance management and reporting. Use playbook as foundation for daily activity and inspection of team as well as focus on the following:
METRICS
List key metrics that will measure and define success for this role, based on assigned Shared Services workstream. These metrics can include some or all the below and can be changed without notice to meet company standards:
• 90% on time completion of client deliverables
• Revenue, Renewal and Manage Service Adoption KPI’s as defined
• CSAT KPI’s as defined
• Escalation Mitigation
SUPERVISORY RESPONSIBILITIES
List any management responsibilities.
MINIMUM QUALIFICATIONS
EDUCATION/CERTIFICATION:
4-yr degree preferred but not required
In-lieu of degree equivalent education, certifications, training and work-related experience
CERTIFICATES/LICENSES, ETC.: N/A
REQUIRED EXPERIENCE:
PREFERRED EXPERIENCE:
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Physical Demands:
The physical effort typically applied in this job includes (check all applicable boxes):
Lifting
Pulling
Reaching
Manipulating
Carrying
Pushing
Shoveling
X
Keying/typing
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stoop, reach, stand, walk, lift, pull, push, grasp, talk, hear, see and use repetitive motions, While performing the duties of this job, the employee may frequently lift and/or move up to 70 lbs. of material, etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus. The position requires the individual to meet multiple demands from several people and interact with other staff / departments.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BPO
Product Management
Full Time/Permanent
Bachelors
Experienced Professional
5 Years
1