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Job Description

Position Overview

The Microsoft Dynamics CRM Functional Consultant is responsible for the implementation of Dynamics CRM solutions.

Key Responsibilities

  • Implementation of the CRM system and to ensure that all business requirements are addressed
  • Collaborate with Business Systems Analysts to review & finalize functional specification for required implementation
  • Assist in the collection and documentation of user's requirements and development of user stories
  • Develop work-breakdown structures
  • Provide risk assessment
  • Prepare reports, manuals and other documentation on the status, operation and maintenance of software
  • Identify and encourage areas for growth and improvement within the solution
  • Work with teammates in the migration of legacy applications to CRM
  • Train CRM business users
  • Provide second and third-level support to business users
  • Troubleshoot and resolve data and system configuration issues

Required Skills

  • 5+ years of implementation experience required in Microsoft Dynamics CRM platform
  • Good understanding of all Microsoft CRM modules
  • Broad spectrum knowledge of CRM systems
  • Experience in one or more development methodologies including Agile, SCRUM, or Waterfall
  • Strong customer service orientation
  • Analytical, troubleshooting, and problem-solving skills
  • Logical, efficient & proactive
  • Keen attention to detail
  • Ability to effectively communicate ideas
  • Experience working in a team-oriented, collaborative environment
  • Comfortable with ambiguity and possess an ability to adapt quickly and easily. Ability to analyze complex problems and move them to resolution
  • Background and style that elicits respect in the organization through style of engagement, technical depth, customer service and results
  • Positive attitude and ability to build strong relationships within the company and with external partners.
  • Very strong communication (written and verbal)

Job Details

Total Positions:
2 Posts
Job Shift:
Third Shift (Night)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Aug 26, 2017
Posting Date:
Jul 26, 2017
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Zones PK (Private) Limited

BPO · 301-600 employees - Islamabad

Zones is a leading global provider of comprehensive IT solutions in the U.S. For over 30 years, we've taken pride in becoming the part of largest and fastest growing technology solution providers in the U.S. Zones PK (Private) Limited (a subsidiary of Zones Inc. in Pakistan) We collaborate with best ...Read More

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