Job Description

The Operations Specialist  will assist our Cloud and Software programs in successfully driving renewal sales.  This role requires a highly-motivated individual with a desire to develop software licensing expertise and experience. This position will work closely across teams in all selling efforts.

Key Responsibilities

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Manage renewal data on a monthly/quarterly basis.

·        Create Proactive Renewal Quotes as needed.

·        Develop a Proficiency in the Creation of Focused Publisher Contracts.

·        Provide accurate Bill of Materials (BOM) to AMs with appropriate order items.

·        Team with the Product & Partner Marketing (PPM) group to execute key strategies around Tier 1 manufacturer promotions; drive the renewal business which supports key company growth areas.

·        Proactively research industry trends and publisher updates.

·        Ensure that all processes are documented and remain up to date with continual process improvements.

We are seeking candidates with the following:

REQUIRED EXPERIENCE: 

·        Strong customer service skills

·        Excellent organization skills and process expertise

·        Ability to deal with ambiguity

·        Excellent verbal and written communication skills

·        Ability to meet aggressive deadlines

·        Analytical with excellent problem-solving skills

·        Very driven, team-oriented and active participant in accomplishing team goals.

·        Ability to work with little or no supervisio

Required Skills