Job Description

About Zones

For over 30 years, Zones has worked with industry-leading partners to offer comprehensive IT solutions to clients around the world. Our Workplace Modernization, Network Optimization, Data Center Transformation and Security Fortification solutions lead clients through their digital transformations, and our services offer support every step of the way. That’s what makes us the First Choice for IT.™

Job Description

Position Summary

The PIM Operations Specialist is responsible for creating, updating, and editing product information data in various ERP systems used in our Zones HQ and other Global geo team locations, insuring data integrity to support key business operations such as quotes, POs, invoicing, and SKU based reporting. This entails working directly in the ERP system or formatting the information so that is can be transferred to the Global geo teams’ ERP system.

The resource will be accountable for the daily data management and governance of hardware, software, and services throughout the product lifecycle. The goal is to support sales growth and customer satisfaction by providing complete and accurate product information in a timely manner and employ SKU management best practices.

Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Learn, understand and execute the SKU management needs for the designated Zones locations.
• If appropriate, format the SKU information in a manner that can be transferred to other Global geo teams’ ERP system.  
• Oversee the creation and maintenance of product information as per the policies and procedure laid out in Standard Operating Procedures (SOPs).
• Respond and process all product modification requests in a timely and accurate manner throughout the lifecycle.
• Provide support to Global geo teams during their standard operating hours (local time)

• SKU requests are processed in a timely & accurate manner.
• Other SKU or data related requests or projects are completed in a timely and accurate manner.

Matrices

·        Meet or exceed the various customer Service Level Agreements (SLAs) in place for processing data and SKUs to properly support sales growth and customer satisfaction.

EDUCATION/CERTIFICATION: 

• Graduate – Any Specialization.

REQUIRED SKILLSET:

• Written: Successfully prepare written communication. Candidate should be able to accurately enter large quantity of data from single/multiple source in a prescribed format at the required level of accuracy
• Verbal: Have good articulation and should be able to manage escalations in a professional manner
• Computer Skills: Candidate must be proficient in Excel, PowerPoint, Word, and Outlook
• Demonstrate strong accuracy and attention to detail, work with a sense of urgency and excel in a dynamic, fast paced growth environment.
• Works well in a team environment and is accountable to take ownership to achieve personal and team results.
• Customer-centric focus to investigate and take actions to meet customers' current and future needs and to interact well with other departments.

REQUIRED EXPERIENCE:

• 1-2 years’ experience working in an Offshore/Outsourced model in a combined sales/operation/supply chain function; reseller hardware/software industry preferred.
• General understanding of information technology products and terminology preferred.

Zones offers a comprehensive Benefits package While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including health Insurance coverage for parents, spouse & children, life insurance, Provident Fund and EOBI. paid annual, casual, and medical leaves; Provident Fund; EOBI; increments, on the house free quality food, gym and much more.

We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, color, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

Job timings: 8:00 PM till 5:00 AM 

Required Skills