Job Description

This position is responsible for ensuring the operational excellence of the ISA services team and pre-sales technical support and for developing relationships with Tier 1 and Tier 2 hardware manufacturers and software publishers. This leadership role is responsible for overall services revenue growth, client retention, acquisition and satisfaction along with achieving operating/margin targets and continuous improvement. Key Responsibilities

• Expert in Zones Solutions Environment strategy, resources, and capabilities
• Drives Zones go to market strategies through solution design
• Brand Agnostic Solutions Focused leader
• Leads the coordination of resources
• Customer expectation management and insures deliverable timelines are met
• Insures adherence to Zones sales methodologies and standard operating procedure
• Actively manages advance technology pipeline
• Insures opportunities receive compressive and timely updates
• Insures solution assurance reviews and peer reviews are completed and documented in CRM

 Work Traits

• Able to build collaborative and mutually meaningful relationships with clients and Zones support team
• Effectively manage/balance multiple and sometimes competing priorities
• Comfortable analyzing and using data to drive decisions
• Work in a self-directed manner
• Be a role model for high performance in Zones

We are seeking candidates with the following experience and skills

• BA/BS in Engineering, Computer Science, Management Information Systems or related field or equivalent experience
• 5+ years of experience in an IT services business development role
• Experience in the VAR channel around the various partnering programs is a plus.
• Must have broad based understanding of enterprise storage, virtualization, messaging and collaboration platforms.  Should be able to articulate capabilities around Data Center centric solutions.
• Proven relationship building and presentation skills with customers, team members and cross-functional leadership
• Project management skills/ability to develop, plan and implement short and long term goals for internal and external processes
• Ability to analyze, develop, establish and maintain efficient office work flow and administrative processes
• Strong technical writing expertise for pre-sales work and project documentation
• Bachelor’s degree in Computer Science, Engineering or related discipline or equivalent experience
• Proven track record of results and high performance in services engagements
• Client success experience with the one or more of the following solution areas:
  • Life Cycle Services
  • Service Desk
  • Enterprise Service Management
  • End User Services
  • Cloud DC transformation
  • Network Strategy and optimization

Required Skills