Job Description

Process client returns into stock using in house processing software.

-        Apply for supplier RMA (Return Merchandise Authorization) numbers.

-        Ensure where appropriate products are shipped to the supplier

-        Processing the goods out of stock before returning to supplier, using in house processing software

-        Develop and maintain good relationships with customers/manufacturers by most appropriate communication method (i.e. fax, email, telephone) to aid smooth operation of returns.

-        Transferring stock from bin to bin or warehouse-to-warehouse using in house processing software.

-        Familiarize and obtain a thorough understanding of in house processing software. (AX and MS Outlook)

-        Ensure goods are identified correctly prior to shipping.

-        Liaise with internal departments.

-        Arrange and co-ordinate collections and deliveries with different couriers.

-        Re-shipping goods to clients after goods have been sent away for repair on their behalf.

-        Provide support and assistance as required to meet the companies objectives, (i.e. picking, packing, invoicing, cycle counting, stock and stock takes).

-        To comply with Company Health & Safety policy and local safe working practices and instructions.

Key Performance Indicators:

-        Ability to communicate effectively in English.

-        Interpersonal Skills

-        Self-motivated, willingness to constantly improve.

-        Attention to detail and be able to multi-task and prioritize work.

Competencies:

-        BBA/MBA Supply Chain/ Marketing

-        Entry Level - Fresh (Experience in procurement will be add in point)

-        Good communication skills.

Required Skills