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Job Description

  • Enter standard and repeatable orders for IT hardware and software products for US based business as per the procedure laid out in SOP.
  • Update new products and prices, remove products (customer’s request or end of life) as part of Catalog Maintenance .
  • Keep all the relevant SOPs for the Accounts/activities assigned up-to-date.
  • Highlight to the Sales team the count and exceptions encountered while processing orders such as negative margins, bill and hold maintenance and stock concerns on daily basis.
  • Act as a liaison between sales and other departments to remove obstacles, facilitate delivery of service to customers and address issues impacting sales teams.
  • Build trusting relationships with Sales and Corporate Support leadership.
  • Frequent communication.
  • Follow-through.
  • Work with appropriate departments to identify, fix and fulfill Sales orders that are shipped and not Invoiced.
  • Manage account specific mailbox and take appropriate actions.
  • Ensure all assigned duties are completed timely and according to SLA.
  • Participate in weekly sync calls with  sales teams to facilitate communications, continuous improvement, and/or alignment of support.
  • Publish reports as required to the Sales Team.
  • Review processes to streamline efficiencies and impact on cost, delivery, service, and other metrics.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
Career Level:
Entry Level
Fresh - 2 Years
Apply Before:
May 09, 2018
Posting Date:
Apr 09, 2018
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Zones PK (Private) Limited

BPO · 301-600 employees - Islamabad

pZones is a leading global provider of comprehensive IT solutions in the U.S. For over 30 years, we've taken pride in becoming the part of largest and fastest growing technology solution providers in the U.S. Zones PK (Private) Limited (a subsidiary of Zones Inc. in Pakistan) We collaborate with ...Read More

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