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Job Description

  • Answer incoming tickets and requests by email, phone calls or directly in ticketing system
  • Provide 1st level triage support for reported incidents
  • Adhere to Service Level Agreements defined
  • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude. 
  • Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.
  • Analyzes and resolves incidents and requests regarding use of application software or hardware.
  • Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete.
  • Documents resolutions and updates self-help and staff knowledge bases.
  • Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact. 

Job Details

Industry:
BPO
Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelor (14 Years)
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years (A+, Network +, Microsoft Certifications is an Asset)
Apply Before:
Jul 01, 2018
Posting Date:
Jun 01, 2018
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Zones PK (Private) Limited

BPO · 301-600 employees - Islamabad

Zones is a leading global provider of comprehensive IT solutions in the U.S. For over 30 years, we've taken pride in becoming the part of largest and fastest growing technology solution providers in the U.S. Zones PK (Private) Limited (a subsidiary of Zones Inc. in Pakistan) We collaborate with best ...Read More