Service Desk Reporting Analyst

icon Pakistan, Islamabad


Job Description

  • Update and create daily, weekly, and monthly Managed Services, Incident Management, Service Desk, Monitoring reporting using ServiceNow.
  • Update and create reporting to measure expected services levels
  • Provide report analysis on service level targets achieved and missed.

Required Skills

Conservation Awareness,Analytical Skills
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Industry

BPO

CATEGORY

Operations

JOB TYPE

Full Time/Permanent

Minimum Education

Bachelors

Career Level

Experienced Professional

Required Experience

1 Year - 2 Years(Experience with ServiceNow, Cisco Call Manager is an asset)

Total Positions

1