Official Timings : 8:00 PM - 5:00 AM
As a Customer Support Coordinator for Logistics and Integrations services, you will work with the team on administrative needs such as order entry, order management & follow up, relay information between our labs, warehouses to internal stakeholders. You will also work with Sales and CAMs on order status, updates, and changes, with the purchasing team to expedite product status, and with vendors and suppliers on PO status and shipping schedules. We will need you to assist project team with administrative tasks as required and should become an expert in AX and CRM. The Coordinator will respond to cases with measurable SLAs for response time. Also, enter information in our Tenrox time entry tool as needed. The Coordinator maintains information on our SharePoint site and maintains excel spreadsheets to track customer equipment that is repaired by our Depot Repairs team or managed by our Spare In The Air program.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The Coordinator is primarily responsible for:
pZones is a leading global provider of comprehensive IT solutions in the U.S. For over 30 years, we've taken pride in becoming the part of largest and fastest growing technology solution providers in the U.S. Zones PK (Private) Limited (a subsidiary of Zones Inc. in Pakistan) We collaborate with ...Read More