Warranty Specialist

Zones PK (Private) Limited Verified

Islamabad , Pakistan

Posted Sep 07, 2019 830 views Report Job

PKR. 40,000 - 45,000/Month

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Job Description

Warranty specialist role would be focusing solely on registering the Service agreements presented by OEM (Original Equipment Manufacturer) to partners and registration changes requested by clients and partners.

Job Description:

  • Facilitate Managers, Account executives and all salespeople engaged in Warranty/support registrations.
  • Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to customers.
  • Ensure all contractual obligations and comply with standards or approved business practices.
  • Proactively manage customer information, including additions, moves, and changes up-to-date within the registration and asset database.
  • Retrieve registration confirmations from vendors and building relationships with vendors.
  • Resolving inconsistency of registration data from vendors/manufacturers side like erroneous serial numbers, part numbers, purchase dates and customer contact etc.
  • Gathering missing information from Sales Rep and internal departments like a part number that is to be registered, end-user contact info, serial numbers, reference Order for H/W or warranty etc.
  • Suggesting Sales Reps to generate RMA (Return Material) for incompatible warranty part numbers being order by providing them with the compatible warranty part number(s) for the H/W.
  • Facilitating Sales with warranty quotes, support contracts and compatible warranty options.
  • Manage and process warranty Purchase orders in ERP system.
  • Compiling warranty information reports, as required.
  • Reporting related to Warranty Quality Assurance process.
  • Handling tasks of Warranty review Queue

PERKS:

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical coverage for parents, spouse and children; life insurance; paid annual, casual, and medical leaves; Provident Fund; EOBI; Annual retention bonus and increments, on the house free quality food and much more.

**Only apply, if you are comfortable in work night shift (08:00 pm to 05:00 am)

Selected City Only MS Excel, Excellent English Communication Skills

Job Details

Industry:
BPO
Functional Area:
Total Positions:
4 Posts
Job Shift:
Third Shift (Night)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Masters
Degree Title:
MBA Supply Chain Management
Career Level:
Entry Level
Experience:
Fresh - 2 Years (Excellent communication skills , Experience is dealing warranties ,willing to work from 8:00 PM - 5:00 AM)
Apply Before:
Oct 06, 2019
Posting Date:
Sep 07, 2019
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Zones PK (Private) Limited

BPO · 301-600 employees - Islamabad

pZones is a leading global provider of comprehensive IT solutions in the U.S. For over 30 years, we've taken pride in becoming the part of largest and fastest growing technology solution providers in the U.S. Zones PK (Private) Limited (a subsidiary of Zones Inc. in Pakistan) We collaborate with ...Read More