Job Description

Warranty specialist role would be focusing solely on registering the Service agreements presented by OEM (Original Equipment Manufacturer) to partners and registration changes requested by clients and partners.

Job Description:

• Facilitate Managers, Account executives and all salespeople engaged in Warranty/support registrations.
• Resolve discrepancies in registrations; coordinate registration summaries and distribution of fully executed agreements to customers.
• Ensure all contractual obligations and comply with standards or approved business practices.
• Proactively manage customer information, including additions, moves, and changes up-to-date within the registration and asset database.
• Retrieve registration confirmations from vendors and building relationships with vendors.
• Resolving inconsistency of registration data from vendors/manufacturers side like erroneous serial numbers, part numbers, purchase dates and customer contact etc.
• Gathering missing information from Sales Rep and internal departments like part number that is to be registered, end user contact info, serial numbers, reference Order for H/W or warranty etc.
• Suggesting Sales Reps to generate RMA (Return Material) for incompatible warranty part numbers being order by providing them with the compatible warranty part number(s) for the H/W.
• Facilitating Sales with warranty quotes, support contracts and compatible warranty options.

·        Manage and process warranty Purchase orders in ERP system.

·        Compiling warranty information reports, as required.

·        Reporting related to Warranty Quality Assurance process.

·        Handling tasks of Warranty review Queue

Required Skills