Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
🌟 Travel Operations Specialist 🌟
As a customer service expert with over four years of experience in the travel industry, I am dedicated to creating exceptional travel experiences. My strengths include leadership, problem-solving, and effective communication. Let's connect to elevate travel standards together. 🚀
工作经历
Travel Operations Specialist
1. Travel Operations SpecialistResponsibilities:• Handle incoming calls and inquiries regarding travel arrangements and accommodations.• Provide personalized recommendations based on customer needs.• Resolve customer issues promptly.• Manage bookings and ensure accurate, timely updates.• Train new employees on company standards.• Monitor and support employee performance.• Develop strategies with management to enhance customer satisfaction.
Travel Consultant
1. Travel Consultant / Ticketing OfficerPak Travels / Horizon Holidays (Mar 2020 - May 2023)• Assisted clients in planning and booking travel arrangements.• Provided personalized travel recommendations.• Resolved travel-related issues efficiently.• Achieved a 90% customer satisfaction rate.• Increased sales revenue by 15% through upselling.2. Team Leader (Promoted: October 1st, 2021)• Led and trained a team of travel consultants.• Enhanced process efficiency and reduced response times.• Improved overall service quality.• Boosted team productivity by 20%.
