خلاصہ

Experienced in sales, distribution, operations management, reporting, analysis, post-sales support, team leadership, customer service, and knowledge of working on ERP/MS Excel (Pivot Tables, VLOOKUP, and HLOOKUP). A proven track record of optimizing operations to enhance efficiency and reduce costs. Skilled in leading cross-functional teams, analyzing data, and driving strategic initiatives. Fluent in English, Urdu, and Turkish conversationally.


پراجیکٹس

Medical Camp

تجربہ

کمپنی کا لوگو
Assistant Manager Sales and Distribution
Superior Wellness
نومبر ۲۰۲۰ - مئی ۲۰۲۳ | Lahore, Pakistan

I led a team of 105 sales representatives, achieving a remarkable 95% customer satisfaction rate and consistently exceeding monthly quotas.
The implementation of distribution KPIs and strategies across all 78 distributors swiftly resolved every complaint within 2 to 3 days.
Optimized sales processes, reducing administrative tasks by 30% and enabling the sales team to prioritize client engagement and deal closures.
Actively support a dynamic team of over 100 outside sales representatives, skillfully managing a high volume of 75 emails and 25 phone calls daily during the rapid company expansion.
Cultivated robust communication channels with 78 distributors, ensuring the prompt resolution of inquiries concerning bonuses, claims, and other matters.
Proactively forecasted monthly unit demand for all 78 distributors, including seasonal product demand, and generated comprehensive reports on a zone-wise, product-wise, and month-wise basis.

کمپنی کا لوگو
Senior Customer Services Representative
Transdata
فروری ۲۰۱۷ - نومبر ۲۰۱۹ | Lahore, Pakistan

Proficient in utilizing marketing analytics tools such as Google Analytics, KEAP, MAILCHIMP, and lead pages, consistently delivering 100% results.
Increased team size from four to 22 employees after launching another digital marketing campaign in six months.
Made robust conditional email campaigns, leveraging customer interactions with the platform to enhance retention by 23%.
Responding to 30–50 comments increased brand recognition and engagement.

کمپنی کا لوگو
Sales Coordinator
Superior Wellness
اکتوبر ۲۰۱۴ - اگست ۲۰۱۵ | Lahore, Pakistan

Ensuring KPIs of all 60 distributors, invoicing, acknowledgment letters, authority letters, bonuses, and claims.
Assisting a team of 80 sales representatives with ordering, including preparing sales material for the meeting.
Build strong relations with the manager, distribution, accounts departments, and sales team to optimize operational activity by 10–15 percent.
Build a report that ensures all distributors have 45 days of inventory in stock according to seasonal product trends.
Generate comprehensive sales reports for ten zones, showcasing distributor-wise, product-wise, and unit-wise sales, along with their corresponding values. These reports will provide valuable insights to the management, enabling them to make informed decisions and take necessary actions to boost sales, increase revenue, and drive business growth.

کمپنی کا لوگو
IT Technician
New Flash Computers
مئی ۲۰۱۱ - اکتوبر ۲۰۱۲ | Rahimyar Khan, Pakistan

Install CCTV cameras at 30+ different sites.

Enhance 5% of sales of IT accessories through quality customer dealing.

تعلیم

University of South Asia
ماسٹرز, ماسٹرز ان سائنس, MCS‎
Computer Science, Project Management
CGPA 2.9/4
2013
Khawaja fareed government post graduate college
بیچلرز, BSc, B.Sc‎
Computer Sciences and Information Technology
2010
Khawaja fareed government post graduate college
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کمپیوٹر سائنس, Intermediate Of Computer Sciences‎
Computer Sciences and Information Technology
فی صد %
2008

پیشہ ورانہ مہارتیں

ماہر Customer Support
ماہر Digital Marketing
ماہر Distribution Management
ماہر Microsoft Office
ماہر Operations Management
ماہر Reporting and Analysis
ماہر Sales Management
ماہر Sales Support
ماہر Team Management

زبانیں

ماہر انگریزی
ابتدائی ترک
ماہر اردو
ماہر پنجابی