• Handling term deposit
• Lead the team of Customer Relationship department in association with miscellaneous general banking departments
• Ensured the highest level of customer services
• Highlighted and gave recommendations for some structural changes as well as revision the objectionable and sluggish operational activities to help reducing customer anxiety
• Carried out multiple client transactions based on their profile
• Coordinated the customer complaints; logging processing and expediting the complaints of the customers
• Miscellaneous correspondences with the customers and Head Office for general banking operations
• Assist Manager Operations