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خلاصہ
14+ years experience as a highly creative and multitalented Team Leader of Customer service and Social Media Manager with extensive experience in multimedia, marketing and print design. CSR with a demonstrated history of working for multinational and local companies in Pakistan including Mobilink GSM and Nishat Mills. Skilled in Adobe Creative suite (adobe illustrator, In page, Corel Draw, adobe Photoshop) creative, hard working designer, marketing campaigns, social media handling & design post, event management, customer management, business planning, corporate communications, and market research. My work experience and knowledge provide me the ability to solve complex problems as they arise and to perform and complete assigned tasks in a timely manner.
(My portfolio: https://bit.ly/38F7WPv)
پراجیکٹس
تجربہ
SR. social media graphic designer, Team leader of customer support
Managing NL Suggestion cards/Feedback from nationwide/Complaints NL Book (Getting data, Follow up with shops/customers, Clam angry customers) and draw conclusions about user data.
Engage with Quality department about fabric & accessories.
 Visit Outlets for trainings and apply useful tips for good sale and customer satisfaction.
 Compile outlet sheet, Update website timely, Coordinate with Supply Chain & TO (Transfer Order) generate
 Coordinate with courier service to reattempt the shipment, Arrange deliveries & pick up items as required, Answer client questions and email to courier where required, report any discrepancy or forcefully parcel open, Establish excellent working relationships at all delivery, courier services and pickup points.
 Provide presentable communications with clients and customer and provide them the desired level of service in answering their queries.
Exceeding the assigned KPI’s in terms of productivity, quality, quiz and adherence
A thorough knowledge of CRM systems being used like E-point CRM, CITRIX Chriss Xpress, Siebel, Magento & Fishry (E-commerce Software), Soft phone etc.
Selling additional services by recognizing opportunities to up-sell accounts, explaining new features.
 Involved in training team members about product knowledge and customer services skills by using sample demonstrations, training work flows and training sessions.
Consult customers about queries, answer phones and emails regarding any issue.
(My portfolio: https://bit.ly/38F7WPv)
Team leader of Customer Services
* Worked as team member to provide state of the art customer care by using effective communication * Customers problem solve efficiently skills. * Communicate, coordinate, follow up and report about on processing or hold orders ,or provide feedback about status. * Provide presentable communications with clients and customer and provide them the desired level of service in answering their queries. * Perform filing and documentation issues as prescribed for them. * Consult customers about queries, answer phones and emails regarding any issue. * Updated with SOP & FAQs * Follows procedures of reporting on performance, Monthly ABU and daily reports required from time to time to the Floor Manager * Escalating technical issues regarding network and troubleshooting by liaison with other teams like GPRS, OMT etc. * Involved in training team members about product knowledge and customer services skills by using sample demonstrations, training work flows and training sessions. * Exceeding the assigned KPI’s in terms of productivity, quality, quiz and adherence. * A thorough knowledge of CRM systems being used like E-point CRM, CITRIX Chriss Xpress, Siebel etc. * Selling additional services by recognizing opportunities to up-sell accounts, explaining new features.
