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概要
Seeking a managerial position and utilize skills for my career progression and to contribute in overall growth of the organization as well.
工作经历
Customer Service Representative
Conduct analysis and recommend suitable solutions to real time performance issues.
Perform regular audit and evaluate the quality of customer services being delivered and issue periodic
reports on the same.
Handle inbound and out bound calls and provide one-call resolution to problems reported.
Demonstrated ability to log all notes and follow up information accurately.
Able to take credit card orders via phone.
Brought in 150 new customers in one month through outbound sales calls.
Per day received 200 above calls and provide solutions in one-call.
work at postpaid billing department, Prepaid,786, Outbound,Plate Ques and others.
Customer Support Officer
Greets, assist and/or directs visitors
Data Entry in Books of Accounts/ERP
Log call in CRM Oracle system.
Updated PSG EGS report and league table & monthly reporting for CEO
Ensures to follow the security element by handing over visitor cards and collecting them back.
Receives, directs and relays telephone & fax messages
Assists in meetings and conferences to welcome external visitors.
Responds to public inquiries
To receive and log incoming customer complain calls ensuring all relevant data is obtained.
Call completion and document data after receiving authentic data from concerned department.
Ensure that the customer contact data is completely recorded and updated.
To provide reports of the performance and calls management.
Update new customers and products in R12 systems
To process orders in oracle for consumables
Performs special assignments and tasks assigned by the senior management and ensure efficient completion of tasks.
Accounts Officer
Quotation Preparation Submission & cheques dispatched to customers
Handing Account (Bills, Vouchers, Petty cash, Salaries, And Advance Account etc)
Monthly and yearly quarterly financial management report send to CEO
Maintain Company Banks record and statement as Well as Employee\'s Record
Tender Documents filling and Submission.
Administration Working.
Perpetration of Salary Sheet.
Office Assistant
Quotation Preparation Submission & cheques dispatched to customers
Maintain Company Cars and Contracts Record
Typing other documents as company required
