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خلاصہ
I am a highly reliable and focused Senior Logistics Manager with solid history of overseeing the entire life-cycle of logistics from acquisition to distribution, while developing positive business relationships with customers. I am instrumental in tracking shipments, directing warehouse activities, coordinating requirements with the established shippers, recommending alternatives, and making improvement suggestions. Skilled at defining and executing SOPs across all logistics and procurement operations, managing warehouse systems, and developing roadmaps to meet and exceed corporate objectives and continuity plans. In-depth knowledge of production operations, standard management policies, methods, procedures, logistics readiness, and transportation principles.
My key skills include Logistics & Supply Chain Management, Continuous Process Improvement, Resource Allocation & Mobilization, New Business Development, Cost Control & Reduction, Warehouse Management, Team Training & Leadership, Transportation Processes, Stock & Inventory Control, Operations Management, Relationship Building and Customer Satisfaction
My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background.
تجربہ
Head of Operations
Senior Manager
Trained and spearheaded 150 employees and whole team of TASC logistics and developed a continuous improvement culture to attract and retain high-performing employees while reducing costs.
· Designed and revised established business practices and enhanced processes to increase efficiencies and reduce expense without compromising customer service levels.
· Efficiently oversaw 20 emails and over 100 calls per day and devised operation strategies and warehouse systems to improve processes, systems, and behavior and achieve organizational goals.
· Built strong customer relationships with primary contacts and conducted inspections of shipment in accordance with company requirements.
· Promoted to the position of Senior Manager by supervising deliveries and pick up activities in Lahore. Adhered to all established transportation guidelines to ensure no delays in delivery of company goods.
· Reduced the complaints and delivery/transporting issues of forwarding shipments to other stations and deliveries in Lahore by devising numerous operation strategies, methods, protocols, and procedures.
· Ensured timely resolutions of operation and dispatching errors and formulated shipment reports for clients.
Director
Strengthened and maintained effective working relations with clients to ensure timely resolution, negotiate contract, and improve business opportunities while supporting all Pakistan’s delivery network consisting of 65 distribution centers.
· Developed delivery and team of logistics network all over Pakistan in limited resources to deliver door to door cargo service to valued customers.
· Played an integral role as a Director and designed a delivery network all over Pakistan to ensure door to door distribution of cargo service to the valued customers.
· Developed a team of logistics network all over Pakistan in limited resources and implemented specific functions of the project and reduce cycle times, expenditures, tracking and accountability measures.
· Learnt excellent knowledge, such as 3rd party hiring, transportation hiring, cast cutting, relationship development with peoples of different cities, for running small business by controlling resources.
· Met customer expectations through daily communication, problem resolution, and appropriate follow-up.
Branch Manager
Maximized branch revenue as well as achieved sales, recovery targets by hiring new branch employees and streamlining daily operations via close collaboration with team members.
· Spearheaded a staff of over 150 staff of different department and over 700 customers in the Islamabad city.
· Led courier mail deliveries, mail collection, customer service, sales, and recovery activities of the department.
· Collected over 8000 letter per day while supervising delivery of 10000 letters, parcels per day.
· Skillfully examined over 700 customers’ issues and developed effective relations to ensure timely resolution and optimum satisfaction.
· Promoted to the position of Branch Manager in recognition of outstanding sales and leadership strengths.
Sales Manager
Designed and executed strategies as well as directed sales teams to increase sales and revenue by 15% every year.
· Designed and created a strategic business plan that expanded company’s customer base strategically, attained most valuable and higher revenue generated clients, and surpassed sales targets.
· Trained and directed sales team and conducted effective training sessions as well as detailed assessments to improve overall staff performance and work efficiency.
· Optimized performance of sales departments by formulating and implementing effective management plans.
Sales Officer
Achieved product wise targets, secured sales targets, and increased business in territory by building successful sales teams.
· Generated revenue for the organization by achieving sales targets through effective planning and budgeting.
· Effectively developed and strengthened effective working relations with team members to achieve desired goals.
Recovery Officer
· Positioned as the Recovery Officer and held the credit for collecting and depositing company payments from customer to accounts departments and achieved recovery collection by 90%.
