Crop Picture
NOTE: Do not upload any image that violates our Picture Policy. Doing so will result in the removal of the concerned image without prior notification.
概要
- I want to succeed in a stimulating and challenging environment, buildingthe success of the Bank while I experience advancement opportunities.
- I want a highly rewarding career where I can use my skills and knowledge to help the company and my coworkers to be successful
工作经历
Customer Experience & Service Quality
Job description
As a customer service Officer, I am responsible for providing customer support. Provide assistance and basic information to customer for queries related to products & services of the bank. Guide the customer to concerned desk where required.
Monitoring of queue management systems and monitoring of counter services to improve efficiency and help reduce TAT at counters by active presence on the floor during peak hours.
Logging of customer complaints received by the branch into CMS. Assist branch in keeping track through CMS till resolution.
Also working as a backup to Account opening officer.
Digital Advisor
Job Description
Develops findings, conclusions, and recommendations for client consideration
Installing digital apps on customer phone
Achieving benchmark related to digital app target on daily, weekly, and monthly basis.
Tele Sales Officer
Job description
As a Salessupport officer under Consumer BankContact customers to mark personal loan.
Achieving benchmark related to customer Personal Loan sales ondaily, weekly and monthly basis.
