To work for an organization offering career advancement and development opportunities in the field of process automation where experience can be leveraged and Professional skills and competencies can be enhanced.
Managing existing & new products in coordination with IT Operations, Software Development, Network Operations, Content & Support teams.
Client Meetings/ communications on service Issue, quality and on its enhancement.
Product Management, Product Development, Product Road Map, Product Paper/ Design Document.
Management of the assigned portfolio of the products and keep a track of the revenue and quality of the service for the end users.
Follow up of Contract Agreement/ Addendums
Making Project Implementation Plan and also end to end communicating with clients and technical/ operation team for product development & its testing.
Key Responsibilities:-
Product Management/ Features Enhancement/ Product Promotion.
Assist Managers in day to day coordination and management of business operational activities.
Monitor, control and manage business operations to meet customer expectations and company goals.
Liaise between customer and management to ensure smooth operations delivery.
Coordinate and manage project tasks to ensure project delivery within allotted budget and timelines.
Ensure compliance with company standards and procedures.
Build and maintain strong customer relationship through regular meetings and communications.
Evaluate current operational performance and provide strategic plan for improvements.
Provide directions and guidance to internal teams to achieve performance targets.
Identify problems in operations process and resolve them in quickly and timely manner.
Follow standard operating procedures for efficient business operations.
Maintain clear and accurate operations documents/ procedures for reference purposes.
Key Responsibilities:
Managing existing & new VAS products in coordination with IT Operations, Software Development, Network Operations, Content & Support teams.
Client Meetings/ communications on VAS service Issue, quality and on its enhancement.
Product Management, Product Development, Product Road Map, Product Paper/ Design Document
Product Promotion including SMS Strings, OBD promotions & free sms browsing campaigns.
Management of the assigned portfolio of the products and keep a track of the revenue and quality of the service for the end users.
Follow up of Contract Agreement/ Addendums
Making Project Implementation Plan and also end to end communicating with clients and technical/ operation team for product development & its testing.
Major Projects:
Telenor Friends (Telenor)
Warid Radio Station (Warid)
Geo IDOL Pak IVR (GEO/ Mobilink)
Geo IVR (GEO/Operators)
U-Entertainment (Ufone)
Backup support for Mobilink Station(Mobilink)
* Tenders
* Bidding
* scrutinizing
* Shortlisting
* Purchase Orders
* Payments
* Product Management