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概要
To work in a challenging environment involving computer networks and management duties, where I can contribute to a company's success, gain valuable experience and personal growth. Currently having over 9 years of Customer Support/ technical support and Training/Development experience.
1. Cooperative and flexible team player.
2. Strong Software Engineering (SDLC) skills, good in designing, analysis problem-solving.
3. Excellent presentation, writing and communication skills.
4. Strong interpersonal skills.
5. Hardworking, efficient and innovator.
6. Never say quit/die attitude.
7. Ability to work in shifts.
8. Ability to deliver when its crunch time.
9. Ability to work on my own.
10. Ability to think, respond and implement ideas on the go.
11. Currently leading multiple projects.
工作经历
Consultant Network Engineer
Network Engineer
Network Engineer
Team Lead - Technical and Customer Support
1. Working on “OneVPN Project”. Job description includes handling customer queries and issues via email, live chat, tickets and remote support.
2. Moreover, creating detailed tutorials for the products and Operating Systems which are compatible with OneVPN.
3. Extensive technical training of new interns and employees (new or existing) to be up to the mark at all times.
4. Research and development.
Technical Support Executive
1. Worked on “PureVPN Project”. Job description include handling customer queries and issues via email, live chat, skype, tickets and remote support.
2. Co-Founder of China Support initiated by PureVPN.
3. Co-Founder of Sales Department for PureVPN.
4. Extensive training of new interns and employees (new or existing) to be up to the mark at all times.
