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概要
* Being a CSE Operations, I am involved in monitoring and analyzing team and individual
performance
* Manage, coach, motivated and provide performance feedback .
*Assist in set-up and implementation of any and all call center requirements.
*Maintain high employee moral through effective conflict resolution and relationship
development.
*Generate complain on customer's issue and taking feedback about resolving them.
Working Major task I.e project” 668-SIM Authorization Process PTA(Pakistan Telecommunicatin Authority”)
*Conduct Survey calls according to client's Requirments such as:(Business Intelligence,Bill Delivery spot cheak,call back services, Financial UBP “Utillity bill payment”) and document all calls on CRM
*Use “Customer Relationship Management” (CRM) for collecting customer's response regarding company's product, services and deficiency
工作经历
Customer Representative Officer
Being a CSE Operations, I am involved in monitoring and analyzing team and individual performance.
Manage, coach, motivated and provide performance feedback .
Assist in set-up and implementation of any and all call center requirements.
Maintain high employee moral through effective conflict resolution and relationship development.
Generate complain on customer\'s issue and taking feedback about resolving them.
Working Major task I.e project” 668-SIM Authorization Process PTA(Pakistan Telecommunicatin Authority”)
Conduct Survey calls according to client\'s Requirments such as:(Business Intelligence,Bill Delivery spot cheak,call back services, Financial UBP “Utillity bill payment”) and document all calls on CRM
Use “Customer Relationship Management” (CRM) for collecting customer\'s response regarding company\'s product, services and deficiency of product or services.
Putting data regarding customer\'s feedback into CRM.
Taking customer\'s Demograph in rsponse to marketing purpose with CRM.
Taking NPS About product , network and services.
Providing pure customer services.
