Working in Call center

Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.

Preparing all the records of profit and loss statements, monthly cost and closing accounting records.
Accountable in compiling and in analyzing financial stuffs for better understanding of financial entries that is essential for broad ledger accounts.
Review and Monitor accounting process for comprehensiveness, efficacy and accuracy.
Analyze expenditures and revenues and give suitable suggestions and proposals in financial planning and other accounting fears.
Explain accounting policies and billing invoices to vendors, staff and clients.
Determine accounting inconsistencies.
Maintain and develop financial data supports, manual filing system and computer software systems.

• Marketing liability products of the bank to the Potential customers.
• Account opening Deposit Mobilizing
• To provide level best services to the customers at their door steps (where possible)
• Establishing relationship with the customers to achieve organizational goals.
• Generate the business for branch
• Greeting & handling all customers queries with courtesy and accuracy
• Identify customer needs in order to effectively refer bank products and services
• Coordinating with other departments of the bank which include AML, Branch Operations, Treasury, Compliance, and FRMU
• Solicit new relationships and strengthened the existing ones on a monthly basis

• Managed Deposit Mobilization team for targets as set by management
• Solicited new relationships and strengthend the existing ones on a monthly basis
• Ensured that CVR and KYC processes are followed diligently at account opening and maintenance stages with in prescribed TATs
• Build close relationships with all the relevant departments within the branch,
• Managed the team by conducting daily briefs and D-briefs, and monitoring the RO Planners on a daily basis
• Ensured that problem resolution is at 99% with 2 days TAT

As a Relationship Officer, I
• Ensured the Liability Sales targets were achieved as set by management
• Established strict adherence to sales Process Flow
• Always take ownership of their Portfolio and review vis-a-vis account maintenance.
• Ensured CVR and KYC processes are followed at account opening and account maintenance stages
• Maintained Market Intelligence to bring about efficiencies in all areas of management & optimise portfolio output.