• Manage all administrative and logistical arrangements for the project events renting of premises, arrangement of accommodation, transportation, and translation/interpretation services for participants and invited experts, providing of all financial documents in time and properly, etc. • Responsible for arranging accommodation and in booking and purchasing of tickets for staff visits • Responsible to pay utilities bills, office & vehicle rent and prepare proper record of receipts and payments File all logistics related documents (Travel Request, invoices, Hotel Booking Forms and other documents). • Arrange all logistical arrangements of activities with Office bearers of market associations • Arrangement of Activities in the field and fulfill all requirements and documentation of all those activities • Estimate and establish cost parameters and budgets for purchases prepare PO with budget check Maintain records of purchases, pricing, and other important data and organized data. • Review and analyze all vendors/suppliers, supply, and price options negotiate the best deal for pricing and supply contracts • Oversee the usage and maintenance of all equipment including vehicles Attaching invoices and other supporting documents with the voucher and keeping proper record of all transactions • keep proper record of travel authorization forms duly signed from all concerned. immediately inform all the concerned if any change occurs in Travel or visit status.

•Ensuring timely and professional responses to all complaints, requests and queries received
•Proper recording and security of the complaints received.
•Research and compilation of answers for informational request from customers.
•Maintain and develop external party relationship.
•Preparing reports on the activities of the Customer Care department or the team.
•Efficient dealing of complaints to completion and enabling satisfaction of customer.
•Provide them the best and accurate solution timely and give them prompt responses.

• To take good care of customers and resolve their issues timely.
• To handle corporate customers and achieve daily quantitative targets while maintaining the Quality Customer Service Benchmarks.
• Deal directly with customers either by telephone, electronically or face to face.
• Keep records of customer interactions and keep records of action taken.
• Records details of inquiries, comments and complaints.
• Provide feedback on the efficiency of the customer service process.