概要

Dedicated and experienced IT Support Specialist with 4 years of hands-on expertise in providing comprehensive technical assistance to individuals and organizations. Proficient in troubleshooting hardware and software issues, offering top-notch customer service, and ensuring seamless IT operations. Adept at diagnosing and resolving technical problems efficiently, while maintaining a strong commitment to delivering outstanding support. Proven ability to adapt to rapidly changing technology landscapes and contribute to the success of IT teams and organizations. I would like to welcome the opportunity and get more experience in any Management and Information Technology field


E-mail :[email protected]


Ph-No: +92-307-4165301


工作经历

公司标识
SENIOR IT EXECUTIVE
ENGINE CLOTHING
Aug 2023 - Apr 2024 | Lahore, Pakistan

·        Hands on Experience Cisco Switches. Installation and Configuration on Cisco Switches (Core Distribution and Access layer Switch) 3750, 3560, 2950 Series. Provide System & Network Support Services. Installation and configure on Window server 2012, 2016, Install and Configure Active Directory Domain Services. Creating user in server and Apply Different Policy on them. Management of Group Policy on server. Configured and supported Windows 7, 8.1 & windows 10. Installation DNS, DHCP Server. Configuration and implementation of IP Cameras. Installing and Troubleshoot Client hardware & Software related issue.
·        Attendance Machine Biometrics/User Registration/Deletion & Report.
•     Managing and creating users in sharing servers and applying group policies.
•     Upgrading and repairing faults on systems, networks & peripheral equipment.
•     Perform routine maintenance tasks such as software updates and data backups.
•     Ability to work independently and as part of a team.
•     Configure and manage user accounts, permissions, and access controls.

公司标识
IT OFFICER
SJS International
Sep 2021 - Jun 2023 | Lahore, Pakistan



Administrator networking and data security, including active directory, group policy, virus protection, and email security. Maintain G-suit Panel (User creation, suspending users, providing guides to the staff members). Installing and updating network system improvements. Installing and configuring wireless networking all equipment. Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage. Assist with the design, implementation, and support of new software and features. Evaluate connectivity issues, equipment, and software and hardware.
·        Document all changes to system settings and configurations.
·        Procurement of Hardware/Software/Repairs Troubleshooting.
·        Remote and physical technical support of 250+ HO systems and 135+ outlets.
·        Diagnose and troubleshoot common hardware and software problems.
·        Ensure the smooth running of computer systems and network.
·        Installation, maintenance and configuration of RDP and sharing servers.
·        Independently diagnose and resolve a wide range of hardware, software, and network issues.

公司标识
IT Support officer
University of South Asia
Nov 2018 - Aug 2021 | Lahore, Pakistan

· Diagnose and troubleshoot software and hardware problems and help our employees for installing applications and programs. Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support
·       Creating & deletion User’s in AD.
·       Manage user’s group policy in AD.
·       Mange 320 workstation in University.
·       Maintenance of LAN.
·       Proven experience in troubleshooting computer hardware and software issues.
·       Configure and manage user accounts, permissions, and access controls.
·       Handle the issues related to printers.
·       All Type of Software Installation.

公司标识
Internship (Local Area Network)
Ark pvt limted
Sep 2017 - Aug 2018 | Lahore, Pakistan

学历

Lahore Leads University
学士, 理工学士, Bachelor's Studies( BS) In Computer Sciences.‎
Computer Science
CGPA 2.9/4
2019
BISE Lahore
中级/A级, , ‎
General Science
2015

技能

中级 Analytical Skills
中级 Cisco Networking
熟练 Computer Hardware Installation
熟练 Computer Hardware Troubleshooting
熟练 Computer Management
熟练 Computer Network Operations
熟练 Computer Networking
中级 Computer Repair
中级 Computer Systems Analysis
中级 Data Network Design
初学者 DHCP
初学者 DNS
中级 DNS Server
初学者 Domain Name System (DNS)
初学者 Firewall
中级 Fluent in English
熟练 Front Office Support
中级 Hardware Configuration
中级 Hardware Diagnostics
中级 Hardware Infrastructure Knowledge
熟练 Hardware Solutions
中级 Hardware Support
中级 Information Technology
中级 Information Technology Strategies
中级 Infrastructure
中级 Installation and Software Configuration Skills
中级 Internet Troubleshooting
初学者 IP CCTV
中级 IP CCTV Knowledge
熟练 IT Support Responsibilities
中级 LAN and WAN
初学者 Linux
中级 Microsoft Excel
中级 Microsoft Operating Systems
中级 Network Design
中级 Network Engineering
熟练 Network Management
中级 Network Management Applications
熟练 Network Monitoring
中级 Network Troubleshooting
中级 Networking
中级 Networking Protocol
中级 Planning
中级 Printer support
熟练 Remote Desktop
中级 Remote Troubleshooting
中级 Research and Development (R&D)
初学者 Routing
中级 Selling Capabilities
中级 Server Management

语言

熟练 乌尔都语
中级 英语