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概要
I am a talented and passionate Network Engineer with 3 + years’ experience. My core strengths are configuration and troubleshooting data, voice and video environments. An enthusiastic team player with relevant work experience both in technical support and sales. I’m keen to take advantages of the possibilities for training within the organizations and feel comfortable within any position.
Qualifications:
Basic Networking skills: OSI Reference model, TCP/IP, Cisco switches/routers.
Routing Protocols: Static Routing, RIP, IGRP, EIGRP, OSPF, BGP
Switching Technologies: VLAN, VTP, STP, RSTP, ISL, 802.1Q, HSRP, Trunking, Layer 3 Switches, Ether channel.
Network Protocols: Telnet, SSH, SNMP, DHCP, CDP, DNS, HTTP, FTP/TFTP, H323, SIP
Operating Systems: Microsoft Windows (2000, XP, Vista,7,8 )
Video and Voice Technologies: IP Phones , C-series Endpoints , MXP series Endpoints , EX-series Endpoints , SX-series Endpoint , Cisco Telepresence System Profile , MGCP Gateway, H323 Gateway, Cisco Jabber , Media recourse ,CUCM ,TMS, MCU, Telepresence Server ,Telepresence Conductor, VCS, Cisco unity Connection, Cisco unity ,Cisco Unified IM and Presence. Skype for Business, MS Lync,
工作经历
Assistant Manager Technical Solution
Responsible for Projects planning, implementation, monitoring and control & closure.
SME support including, on-site field support in cases of escalated troubleshooting.
Configuration of Gatekeepers, Registrar Servers, Collaboration Bridges, Server Configuration, Endpoints, and their integration with Skype for Business, Lync and clouds.
Design Voiceover IP (VoIP) and other Unified Communications (UC) solutions to meet end user requirements and integrate them with existing Enterprise UC and network infrastructure.
Configure and test industry standard vendor devices selected to support the UC solution to validate functionality and performance characteristics
Work with IP network engineers to define interfaces between VoIP system components and other IP subsystems under development.
User Management on Active Directory Domain Services, IIS, DNS, DHCP, and required configurations.
Point of escalation and responsible for acting on all technical requests, strategic initiatives and delegating tasks to other team members as appropriate.
Supervising maintenance, perform cable routing, installation and configuration, labeling and documentation of network equipment.
Provide training, mentoring and ongoing development of all Technical Support Team.
Conducting professional and technical training for customers and exploring new business areas.
Responsible for presales and proposing solutions for voice and video communication like Skype for Business, controlling domains, front-end, back-end servers, SIP, H.323, H.264, etc.
Answering RFQ/RFI/RFP and taking care of licensing and type approvals along with the Key Account Manager.
Sound knowledge of designing and implementing SaaS based solutions like Bluejeans, Zoom videoconferencing room systems for customers and keeping a good record of follow ups with my new and existing customers.
Good knowledge of Smart Interactive White Boards, Multimedia Projectors, Sound Systems, Digital Signage.
Video Conference Engineer
Complete configuration, installation and support of equipment in Polycom. Cisco and Lifesize Video Conferencing environment to the specifications of client proposals.
Troubleshoot and resolve Sound stations and video Conferencing devices related issues like H.323, H.264 protocols and SIP Servers, by providing both on-site and remote support for computer networks and devices.
Maintaining software applications, operating systems and regular maintenance. Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary.
