We are seeking a motivated and customer-focused individual to join our team in a dynamic customer service role. The ideal candidate will be responsible for delivering outstanding service, engaging with customers effectively, and supporting sales initiatives. This position offers an opportunity to work in a fast-paced environment where meeting customer needs and achieving performance targets are key priorities.
Key Responsibilities:
- Deliver excellent customer service by addressing inquiries and providing accurate information.
- Engage and guide customers through their purchasing decisions to enhance their overall experience.
- Handle customer concerns and complaints professionally, ensuring timely resolution.
- Support sales efforts by promoting current offers and upselling products or services.
- Consistently achieve customer service and sales key performance indicators (KPIs) to contribute to business goals.
Required Qualifications:
- Minimum education level of Intermediate (equivalent to high school completion).
- 1 to 2 years of relevant experience in customer service or sales roles.
- Strong communication and interpersonal skills to interact effectively with customers.
- Ability to work under pressure and meet set targets.
- Professional attitude with a focus on problem-solving and customer satisfaction.
Salary:
The position offers a competitive salary range of PKR 60,000 to 65,000, commensurate with experience and qualifications.
This role is ideal for candidates looking to develop their career in customer service and sales within a supportive and goal-oriented environment.