Academic Services Coordinator

Tuition Highway is seeking an Academic Services Coordinator to join their team in Karachi on a full-time, on-site basis. This role is ideal for someone who listens attentively, communicates clearly, and enjoys helping families find effective learning solutions. As a key link between families, tutors, sales, and academic operations, you will play a vital role in transforming inquiries into seamless educational experiences. Your responsibilities will involve engaging with parents and students to understand their academic needs, supporting the sales team through the enrollment process, and collaborating with operations to ensure classes run efficiently. This position requires strong relationship-building skills, attention to detail, and the ability to manage multiple tasks with follow-through.

Key Responsibilities

- Communicate directly with parents and students to assess their academic goals, preferred subjects, schedules, and learning requirements.
- Clearly explain the next steps in the enrollment process, address routine questions, and collaborate with the sales team to follow up on inquiries.
- Coordinate with the operations team to arrange suitable tutors, schedule trial or demo sessions, and organize class timetables.
- Conduct follow-ups after sessions, share relevant feedback with colleagues, and assist in maintaining momentum throughout the enrollment journey.
- Maintain accurate and up-to-date records of conversations, schedules, and pending actions to ensure timely support for families.
- Manage daily queries professionally, identify potential issues early, and escalate to the appropriate team members when necessary.

Required Qualifications

- A graduate or undergraduate degree, preferably in psychology, sciences, arts, or a related field.
- Strong spoken English skills with the confidence to engage in clear and professional conversations.
- A warm and empathetic approach, with the ability to listen actively, ask insightful questions, and build trust with families.
- Excellent organizational skills, attention to detail, and the ability to manage follow-ups across multiple ongoing conversations.
- Comfort working collaboratively with both sales and operations teams, adaptability to learn new systems, and a proactive attitude toward task ownership.
- A genuine interest in education and a passion for helping students achieve academic success.

If you are thoughtful, proactive, and enjoy working closely with people to create positive educational outcomes, this role offers a rewarding opportunity to contribute meaningfully within a dynamic team environment. Tuition Highway values individuals who are committed to delivering excellent service and fostering strong relationships across all stakeholders.