Account Executive

Metal is an AI-powered operating system designed to support founders raising venture capital rounds. Trusted by thousands of founders worldwide, the platform integrates deep intelligence into the core workflows of fundraising. Metal’s long-term mission is to streamline and modernize the venture industry by enhancing efficiency throughout the fundraising process.

The Account Executive role is a pivotal position within Metal’s sales organization, focused on delivering an exceptional onboarding experience for new customers. This role requires candidates to become experts in Metal’s product capabilities as well as the nuances of startup venture funding. The Account Executive will collaborate closely with product and engineering teams to ensure customer feedback is rapidly incorporated into the product roadmap. This position plays a critical role in shaping the customer journey, driving long-term retention, and identifying upsell opportunities.

Key Responsibilities

- Conduct structured, high-impact demo calls with prospective founders, demonstrating how Metal’s AI addresses their specific fundraising challenges.
- Assess founder profiles and their fundraising stages in real-time to determine fit and readiness for the platform.
- Troubleshoot issues promptly during trials to remove any blockers and ensure customer success.
- Work closely with the growth team to transition qualified leads smoothly and prepare them for conversion.
- Contribute to the development of Metal’s pitch playbooks and internal documentation.
- Advocate for customer needs by providing actionable feedback to product and sales teams.

Required Qualifications

- Native-level fluency in spoken English, with clear and confident communication skills tailored to North American customers.
- Strong critical thinking and problem-solving abilities.
- A self-driven, ownership mindset with a passion for helping customers succeed.
- Demonstrated cultural fit characterized by ambition, humility, and a strong capacity for learning.
- Experience in customer-facing roles such as support, onboarding, customer success, or implementation.
- Proven track record of managing multiple customer accounts while delivering measurable results.
- Availability to work within North American and European time zones.
- Ability to thrive in a fast-paced environment with high standards for quality.

Preferred Qualifications and Benefits

- Prior experience in SaaS onboarding or customer success roles.
- Familiarity with early-stage startups or technology-driven customer journeys.
- A history of improving customer retention or adoption metrics.

Joining Metal as the first Customer Success Specialist offers a unique opportunity to shape the onboarding experience and lay the groundwork for the company’s customer success organization. This role provides direct engagement with founders, the chance to make an immediate impact, and a clear path to leadership as the team grows.