Account Manager / Customer Success Manager

Mammoth-AI is dedicated to helping organizations adopt and operationalize artificial intelligence through a blend of enterprise services and AI-native products such as TestMax, icōd, and Voyager. We are seeking a Customer Success & Account Manager to take ownership of client relationships, drive customer satisfaction, support account growth, and ensure successful outcomes throughout our engagements.

Key Responsibilities

Client Success: Serve as the primary point of contact for assigned accounts, building trusted relationships with client stakeholders. Develop a deep understanding of customer goals, priorities, and challenges. Conduct regular check-ins and business reviews to maintain a positive customer experience throughout the engagement lifecycle.

Account Management: Collaborate closely with Delivery, Engineering, Product, QA, and Leadership teams to coordinate efforts. Track client requests, action items, and commitments diligently. Manage risks, concerns, and escalations proactively, ensuring clients receive timely updates and clear communication.

Growth & Retention: Identify opportunities for account expansion and support contract renewals to foster long-term partnerships. Recognize customer needs that align with Mammoth-AI’s services or products. Contribute to the development of customer references, testimonials, and case studies to showcase success stories.

Required Qualifications

- Minimum of 3 years’ experience in Customer Success, Account Management, Client Services, or Account Growth roles.
- Proven experience working with B2B or Enterprise customers.
- Background in at least one of the following areas: AI Services, Software Development, Technology Consulting, Managed Services, QA & Testing, or SaaS.
- Strong communication and stakeholder management skills.
- Ability to collaborate effectively across both technical and non-technical teams.

Preferred Qualifications

- Experience with AI or emerging technologies.
- Familiarity with enterprise software environments.
- Knowledge of tools such as Salesforce, HubSpot, Jira, or similar platforms.
- Experience working with US-based clients.

Success Measures

Success in this role will be measured by customer retention rates, customer satisfaction levels, account growth, and the achievement of successful renewal outcomes. The ideal candidate will be proactive, customer-focused, and skilled at navigating complex client environments to deliver value consistently.

This position offers the opportunity to work at the forefront of AI adoption, partnering with innovative clients and cross-functional teams to drive meaningful business results. If you are passionate about customer success and have the experience to manage and grow enterprise accounts, Mammoth-AI invites you to join our team.